Frequently Asked Questions

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  • Building Department
    • What do I need to register as a contractor?
      • Registration form and $75.00 fee. Provide $10,000.00 registration bond, certificate of liability for a minimum of $500,000.00 listing the City of Reynoldsburg as the certificate holder and a State license if it applies.
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    • What do I need for commercial plan submittal?
      • Permit application with four (4) sets of Building plans (three (3) sets of signs) and a plan review deposit of $150.00.
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    • How long does plan review take?
      • Commercial plan reviews take approximately 14 to 21 business days. Residential plan review takes approximately 10 business days.
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    • How do I schedule an inspection?
      • Call 614-322-6823 (inspection line), provide permit number, street address and type of inspection that is being requested. Inspections requested by 3:00 pm are generally performed the next business day with the exception of electrical inspections which are performed on Monday, Wednesday and Friday. We have four days to perform an inspection.
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    • What requires a building permit?
      • The provisions of the "Residential Code of Ohio for One-, Two-, and Three-Family Dwellings" shall apply to the construction, alteration, movement, enlargement, replacement, repair, equipment, use and occupancy, location, maintenance, removal, and demolition of every one-, two-, or three-family dwelling, any appurtenances connected or attached to such buildings or structures, or any accessory structures. No building or its equipment or accessories, to which the rules of the board apply shall be erected, constructed, or installed, except in conformity with the rules of the board. This code also applies to such other residential occupancies as referenced and to the extent indicated in section 310 of the "OBC".
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  • City Auditor
  • City Council
    • Who are my local council representatives and how can I speak to them?
      • Contact information for members of Reynoldsburg City Council can be found on our Meet the Council page.
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    • When and where are council meetings held?
      • All council meets are held in council chambers at 7232 E. Main Street in REynoldsburg, Ohio. The public is invited to attend the following:
        • Committee Meetings - 1st and 3rd Monday of every month
        • Full Council Meetings - 2nd and 4th Monday of every month
        • Council Recess - The month of August
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    • How can I speak at a council meeting?
      • Anyone interested in speaking at a council meeting must first fill out a speaker form. These forms are available on the bench, just outside of council chambers, the night of the meeting. They should be turned into the Clerk of Council prior to the start of the meeting.

        Those wishing to speak are asked to abide by the Rules of Discussion which are available next to the speaker form.
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  • Clerk of Courts
    • When is my fine due for my ticket/when is my court date if I want to contest my ticket or if I have a mandatory court appearance?
      • If you were issued a payable ticket and the officer has written an amount in the remarks section of the citation…(example $120 waiver) you have until the date and time written in the small box on the bottom right of your ticket to pay without penalty. If you wish to contest your ticket or the officer has written “Must Appear” in the remarks section of your ticket, your court date is again in the small box at the bottom right of your citation.
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    • How do I pay my citation/fines?
      • There are several ways to pay your fine. You may pay:

        1. In person at the Clerk of Court’s office during our normal business hours, Monday-Friday 8 am-5pm by cash, check, money order, debit card or credit card (Visa and Mastercard only);

        2. Over the phone during our normal business hours with a credit card by calling 614-322-6804. The card must be issued to the person who is calling to make the payment. (Credit card payments must be at least $10.00);

        3. By mailing a check or money order made payable to Reynoldsburg Mayor’s Court with your ticket number written clearly on it to 7232 E. Main St., Reynoldsburg, Ohio 43068;

        4. By dropping off a check or money order in an envelope in the payment drop box located in the Municipal parking lot with your ticket number written clearly on it; or
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    • What do I do if I forgot to show the officer proof of insurance when I was cited?
      • You may bring in proof of insurance when you come to pay your ticket or appear for court. You may also send in the proof with your check or money order if you are paying your citation by mail or drop box. The insurance must cover the date and time of the stop of the vehicle you were driving. (If you were driving someone else’s vehicle, you must get a copy of their insurance, not your personal insurance unless you have a SR-22) The Clerk’s office will accept the insurance ID card or declarations page from the insurance company, but will not accept a billing statement as proof. If you do not have proof of insurance for the vehicle you were driving when you pay your fine, the BMV will notify you that you must provide them proof with instructions on how to do so. Make sure the BMV has your current address.
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    • Can I get an extension to pay my fine or to appear?
      • Yes. If you are unable to pay the amount due for your citation OR you cannot appear on the date written on your citation and you have not made an initial appearance before the Court, you may come to the Clerk of Court’s office and request a continuance to pay or appear on or before your due/court date during our normal operating hours. There is no charge for the first continuance, however, if you need an additional continuance, you must come in on your newly scheduled court date and request it from the Prosecutor. There is a $10.00 charge added to your balance for each continuance after the first one.
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    • What happens to the money I paid when I posted someone’s bond?
      • If you posted bond for someone either at the police department or at the Clerk of Court’s office and that person was given a future court date to appear, that bond will remain open on their case until any fines and costs are assessed. Any bond posted will be applied towards fines, costs and fees owed by the Defendant. If there is any money left over it will be returned to you at the address you provided on the bond form that you signed when you initially paid the bond. Because bond is posted to secure a Defendant’s appearance for court, if the Defendant fails to appear, the bond you posted will be forfeited and a warrant will be issued for the Defendant’s arrest.
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    • I tried to call the court on thursday, why do I keep getting the voicemail?
      • Thursdays are the busiest day of the week for our staff, as it is the day that court is being held and the Magistrate, Prosecutors and Clerk personnel are assisting those who have appeared. Leaving a message on the voicemail does not excuse your appearance for court. We will make every effort to try and answer the phones on Thursdays, however if you leave a message we will return your call as soon as possible. A note of caution, if you have been previously summoned to appear or have had a warrant for your case, you MUST appear or another warrant will be issued and any bond that has been posted will be forfeited. Clerk staff cannot change your requirement to appear over the phone.
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  • Department of Development
    • Who do I contact for information about starting a business or beginning construction in Reynoldsburg, and what are the typical projects that would need zoning approval?
      • Applicants must contact the Planning Department prior to opening any business, starting any construction, or erecting/modifying any signage on a commercial or residential property. Zoning approval is also needed for sheds, fences and additions to residential properties. Below is a list of some items that require zoning approval – this is NOT a comprehensive list. Remember: It is important that you contact the Planning Department before you begin your projects.

        Items that need zoning approval:
        • All new businesses (even if there is no construction)
        • Exterior modifications to commercial or industrial properties
        • Signs/sign re-facings
        • Fences
        • Variances
        • Annexation
        • Zoning district amendments
        • Temporary outdoor sales
        • Temporary signage/banners
        • New developments (Major and Minor Site Plans)
        • New residential construction
        • Additions/remodels
        • Sheds
        • Fences
        • Pools
        • Generators
        • Running a business from a residence
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    • Where can I find more information about getting zoning permits and how to apply?
      • For more information on applying for a zoning permit please contact the Planning Department at 614-322-6829 or 614-623-6794. You may also review the Reynoldsburg Development Handbook for a complete description of the process to complete any zoning application in the City of Reynoldsburg.
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    • What are the dates and times for meetings with the Board of Zoning and Building Appeals (BZBA), the Planning Commission, and the Design Review Board (DRB)?
      • BZBA meets the third Thursday of every month (BZBA schedule) except December. Meetings begin at 6:30 pm. Deadline for submission of applications is 25 days prior to the meeting.

        Both the Planning Commission and DRB meet the first Thursday of every month (DRB schedule) except August. Meetings begin at 6:30 pm unless otherwise noted. Deadline for submission of applications is three (3) weeks prior to the meeting.

        All meetings are held in council chambers at the Reynoldsburg Municipal Building, 7232 E. Main Street, Reynoldsburg, Ohio.
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    • After I get a zoning permit, am I ready to start my project?
      • After zoning approval, applicants need to check with both the Planning Department and the Building Department to ensure all necessary permits have been filed. Typically, most projects that require zoning approval also require approvals from the Building Department.
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    • Where can I get information on the zoning of my property?
      • Search for property zoning information through Reynoldsburg’s online GIS database located at http://reypublic.emht.com/ . If you have difficulty accessing the site, need additional information or require a zoning verification letter, please contact the Planning Department directly at 614-322-6829 or 614-623-6794.
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  • Engineering Department
  • Farmers' Market
    • Where is the market?
      • The market is located between Main Street and Livingston Ave. at 1520 Davidson Drive - next to the Senior Center. Vendors set up in the grassy, shaded area of Huber Park with plenty of free parking.
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    • When is the market season?
      • The 2014 Reynoldsburg Farmers' Market is open from 3:00 to 6:00 p.m. every Thursday beginning June 5 and continues until August 28.  Closed July 3, 2014.
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    • How can I become a vendor?
      • Prospective vendors may obtain an application along with the rules and regulations on this website or by contacting the market manager at 614-322-6839 or through email at kharmon@ci.reynoldsburg.oh.us.

        All vendors are required to carry liability insurance and are expected to comply with the rules and regulations established by the market. We strive to present a balanced market, so there are limits on the number of vendors we have in any specific area.  We still have openings for the 2014 season.
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    • What items do you sell at your market?
      • A wide-variety of Ohio grown produce, baked goods, jams/jellies, beef, poultry, herbs and more. 
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    • Do you accept credit cards, and do you participate in the SNAP and WIC programs?
      • The market, as a whole, does not accept any of these cards. However, selective merchants/vendors do accept them and will indicate this by displaying signs stating so.
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  • Human Resources
  • Office of the Mayor
  • Parks and Recreation
    • May I register on-line or over the phone for programs and/or activities?
      • At this time, the City does not offer on-line or over the phone registration. You may register in person @ the Auditor's Office M-F 8a-5p; you may mail your registration and payment; you may place payment and registration in the drop box located at the flag pole at City Hall.
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    • Are my games/activities cancelled for today?
      • Please call the Activity Status Hotline at 614.322.6834. The Hotline is updated at 4pm M-F and by 8am on weekends.
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    • Does the City have any shelters available for rental?
      • Yes, the Gazebo at JFK Park is available for rental for parties up to 40 people. The rental fee is $28 per day for Reynoldsburg residents and $38 for non-residents. Please note that the Gazebo does not have water or electricity. To reserve the Gazebo, please call the Parks and Recreation Department.
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    • How much is a pool membership?
      • The pool is not owned or operated by the City of Reynoldsburg. Please call the Reynoldsburg Swim Center for more information, 614.866.3211.
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    • How do I schedule a tour of the Livingston House? Can the Livingston House be rented?
      • To schedule a tour please call the Parks and Recreation Department at 614.322.6806. The house may be rented for adult parties of 20 or less. The rental fee is $50 up to 4 hours and $75 for 4 hours or more. Maximum of 8 hours.
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  • Police Department
    • How can I get fingerprints for employment?
      • Visit our Get Fingerprinted page.
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    • How can I get my vehicle released from impound?
      • Bring proof of ownership, current registration, and a photo ID/driver’s license to the police department to get a vehicle released.
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    • How can I get a copy of a report / accident report?
    • What are the hours for getting a copy of a report?
      • Visit our police department page.
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    • Can I get animal control assistance?
      • The Reynoldsburg Police Dept. only addresses dog-at-large related complaints or animal related noise complaints such as “barking dogs”. The local Humane Society or your county of residence has an Animal Control Agency you may also contact for dogs, cats, and most other domestic animal/pet issues such as running stray or lost.

        Wild animal complaints need to be directed to a varmint control business (for problems such as squirrels or raccoons in your attic) or the Ohio Dept. of Natural Resources (ODNR) Wildlife Division at 1-800-WILDLIFE (1-800-945-3543) -or- emailing wildinfo@dnr.state.oh.us Monday through Friday from 8:00 a.m. to 5:00 p.m. EST (if a large wildlife animal such as deer or a coyote is the issue).

        • County Animal Control and Humane Society phone numbers:
        • Franklin County Animal Control – (614)525-3400
        • Licking County Animal Control – (740)349-6562
        • Fairfield County Animal Control – (740)653-4582
        • Capital Area Humane Society (Franklin Co.) – (614)777-7387
        • Licking County Humane Society – (740)323-2100
        • Fairfield County Humane Society – (740)687-0627

        *All of these organizations have websites for more information.
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  • Senior Center of Reynoldsburg
    • Where is the Reynoldsburg Senior Center Located?
      • The Senior Center is located at 1520 Davidson Drive. Davidson Drive can be accessed from East Main Street (traffic light #6)-head South or from Livingston Ave., head North on Haft to Davidson Dr.
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    • How do I become a member and what are the fees?
      • Application can be accessed from our website and the fee is $15 for Reynoldsburg residents and $20 for non-residents. The center is open from 8am-7pm Monday-Friday.
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    • How do I find out what activities are being offered today?
      • Click on our monthly calendar.
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    • How do I schedule for AARP Tax Preparation?
      • Call the Senior Center at 614.866.5890 and we can schedule you during the months of February, March and April. Register early as space fills up quickly. This is a free service from AARP.
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  • Street Department
    • What if I see there is a streetlight, traffic light, or school light out?
      • Please call us at 614-322-5800 and let us know the location, direction, and/or traffic head that is out.
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    • I see someone putting leaves, grass clippings or other foreign materials down a storm drain or into the street, what do I do?
      • Please call the Street/Stormwater Dept at 614-322-5800. There is a city ordinance against this action. This material goes down the storm inlet and goes straight into the streams which will kill the wild life.
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    • What is the City of Reynoldsburg’s snow plan?
      • We are constantly trying new techniques and procedures in our battle with inclement weather. When snow accumulates enough to plow (4 inches or more) four trucks will “gang plow” Main Street, Brice Road, Livingston Avenue, and State Route 256 before proceeding to remainder of the arterial streets. We will be salting all major and minor arterials as well as all collector streets, steep grade areas and dangerous curves. We are not going to salt residential streets. These calculated decisions have been made with safety of the citizens, police, fire, EMS, EPA guidelines, Ohio Revised Code, budgetary restraints, and efficiency of our staff. Every snow storm is different, please be patience.
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    • Who is responsible for trees in between the street and sidewalk?
      • The trees are the responsibly of the homeowners. They must be cut 14 feet above the roadway and 10 feet above the sidewalk.
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    • Who do I call if I see a pothole?
      • Please call the Street Dept at 614-322-5800. Let us know the location and direction of the pothole.
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  • Tax Department
    • What is R.I.T.A?
      • R.I.T.A stands for Regional Income Tax Agency. They are a tax collection agency used by the City of Reynoldsburg, not a separate tax. All tax forms and payments are sent to R.I.T.A. Their website has tax information, forms and free on-line services including e-registration, e-filing and e-paying for Reynoldsburg residents and businesses.
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    • Who must file of Reynoldsburg tax return?
      • All Reynoldsburg residents over the age of 18 must file a tax return with the City of Reynoldsburg.
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    • Is retirement income taxable to the City of Reynoldsburg?
      • No-Retirement income and social security income is not taxable.
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    • Does the City of Reynoldsburg give full credit for tax paid to your work city?
      • Yes- 100% but not to exceed 1.5%
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    • Does the City of Reynoldsburg collect school taxes?
      • No-These taxes are handled by the Ohio Department of Taxation. Look under the Income Tax Department home page for a link to Ohio Department of Taxation website.
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    • Does the City of Reynoldsburg collect property taxes?
      • No- These taxes are handled by your resident County Auditor’s Office. Look under the Income Tax Department home page for a link to different county offices.
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  • Water / Wastewater Department
    • How can I save money when I water outside?
      • You may install an auxiliary water meter on your home for your outside watering needs, saving you the sewer charges. Call the office for more details.
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    • My water usage is going up, how can I check for leaks?
      • First, do an overnight meter reading, read your m eter at night when everyone goes to bed, do not use any water overnight. Read the meter first thing in the morning, both readings should be the same. Second, put food coloring in the tank of each toilet, if the color goes into the toilet bowl, all by itself without flushing, the flapper at the bottom of the tank is loose and needs to be replaced.
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    • I am buying or renting a home in Reynoldsburg. What do I need to do?
      • Please call the Reynoldsburg Water Department at 614-322-6811 to let us know
        your new Reynoldsburg address. We will need to know your date of closing and
        your move in date. We also need what name that you want on the account and
        your telephone number. If your new home does not have an electronic reading
        device, we will need to set appointment with you so that we may come to your
        home and get a final reading. If your new home has an electronic reading device,
        then no appointment will be necessary for us to obtain the final reading and put
        the account in your name.

        You are billed for water, sewer, refuse and storm water. Storm water is a charge
        that is required by the Ohio Environmental Protection Agency to help maintain
        the lakes, rivers and streams here in the State of Ohio. It also helps to maintain
        the different storm sewers you see located around town.

        In addition, a $100.00 deposit is required for rental properties.
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    • Moving? How do I finalize my billing?
      • Please call the Reynoldsburg Water Department at 614-322-6811 to schedule your
        final reading. The following information must be supplied:
        ·Service address
        ·Date of final reading
        ·Forwarding address
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    • How can payments be made on an account?
      • We have two secure lockboxes at our office. One is through the first set of doors
        in the City Hall Building to your left. The second is a drive up lockbox in the
        parking lot north of the flagpoles. Both boxes are emptied at 8 AM Monday thru
        Friday and payments are applied that day. You may also stop in our office
        Monday thru Friday from 8 AM until 5 PM to make your payment in person.
        You can also use the U. S. Postal system and have them deliver your payment to
        us.
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    • How do I check for leaks?
      • Overnight check: Read your water meter just before you go to bed and first thing
        when you get up (before you go to the bathroom); check the meter to see if it has
        advanced. If it has advanced, you have a leak.
        Toilets: 90% of high water bills are leaking toilets. Toilets leak in two places.
        First, remove the lid from the back of the toilet. Check to see if the tube to the
        overflow is shutting off. It should not be running when the tank is full. Also
        check to make sure that the float is shutting off the water before it goes over the
        overflow tube. The second place a toilet leaks is the flapper valve at the bottom
        of the tank. Put food coloring in the tank and see if it shows up in the toilet bowl
        without the toilet being flushed. If it the color shows in the bowl, you have a leak
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    • I hear water running when no one is using it and then it stops. What is it?
      • The flapper valve in your toilet tank is leaking. When the water level drops the
        float drops and the water comes back on and fills the tank then stops.
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    • What are the pink or dark stains in the toilet or on fixtures?
      • Airborne organisms are usually the cause. You will see grey, black, or sometimes
        pink film on surfaces that are regularly moist, including toilet bowls,
        showerheads, sink drains, dishwashers and shower tiles. These organisms are
        controlled with normal drinking water disinfectants and, therefore, are not found
        in the water but can come from dust or dirt that is airborne. Regular cleaning and
        ventilation should reduce these nuisance organisms.
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    • Do I have to be billed for the refuse if a house is vacant?
      • If you have an active water service, a City ordinance states that you will be billed
        for trash service. If you move and still own the house, you will still be charged
        for trash service as long as the water service is active.

        If the house will be vacant for an extended period of time (30 days minimum), a
        written request to the Service Director must be submitted to suspend service
        temporarily.
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    • There is a leak in my line, who's responsible to fix it?
      • The customer service line runs from the curb stop, or service shutoff (usually
        located near the customer's property line) to the premises served. It is the
        customer's responsibility to maintain it as well as all the piping within the
        structure served. Between the curb box and the main is the City's responsibility.
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    • What is an auxiliary meter?
      • A second water meter installed in the internal plumbing of your house that is
        billed for water only.Click here for more information.
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    • Can I get credit on my sewer bill when I fill my pool?
      • The answer is no and yes. It is no if you fill your pool through your regular house
        meter. Since 1986, the City has made available an auxiliary water meter (See
        "Regulations for Installation Water Only Auxilliary Meter") that is used outside
        for lawn watering, filling pools, washing cars, etc. The water billed through this
        meter does not include sewage.
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    • Can I fill my pool through a fire hydrant?
      • No.
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    • Test Topic
      • This is only a test.
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